At Amba Homes Pvt. Ltd., we are committed to providing a smooth and efficient delivery experience for our customers. Please read the following delivery information carefully to understand our shipping process, delivery timelines, and associated costs.
1. Shipping Methods and Costs
We offer a range of shipping options to suit your needs:
Standard Shipping: The most economical option, typically with a longer delivery time.
Expedited Shipping: Faster delivery for customers who need their items sooner.
Shipping costs are calculated at checkout based on your delivery location, the size of your order, and the shipping method you select.
2. Delivery Time
Domestic Orders:
Standard Shipping: Typically delivered within 5 to 7 business days from the order dispatch date.
Expedited Shipping: Typically delivered within 2 to 4 business days from the order dispatch date.
Please note that delivery times are estimates and may be affected by external factors such as weather conditions, holidays, and local logistical challenges.
3. Order Processing Time
Orders are typically processed and shipped within 24hours after payment is confirmed. Processing times may vary during peak seasons, promotional periods, or when large volumes of orders are received.
You will receive an email notification once your order has been dispatched, along with tracking information to monitor your order's progress.
4. Shipping Restrictions
We currently ship to locations within India. If your shipping address is outside our delivery areas, we may not be able to fulfill your order.
Some products, due to size, weight, or shipping restrictions, may not be available for delivery to certain locations.
5. Tracking Your Order
Once your order has been dispatched, we will send you an email with tracking details. You can track the status of your order via the courier's website or through our online portal.
If you do not receive tracking information within the expected time frame, please contact our customer support team
6. Shipping Delays
While we strive to meet our estimated delivery times, please note that unforeseen circumstances may cause delays. Such delays may include
Delivery carrier delays due to weather conditions or other logistical challenges.
High order volumes during peak seasons or special promotions.
We will inform you of any significant delays, and we appreciate your understanding.
7. Delivery Address
Please ensure that your delivery address is accurate and complete. We are not responsible for delays or failed deliveries due to incorrect or incomplete address information.
If there is an issue with your address or delivery, please contact our customer service team as soon as possible. If the courier cannot deliver due to an incorrect address, additional shipping fees may apply.
8. Lost or Missing Packages
If your package is lost or appears to be missing, please contact us within 7 business days of the expected delivery date.
We will work with the delivery carrier to investigate the issue. In the event that your package is confirmed as lost, we will either issue a refund or send a replacement, depending on your preference and product availability.
9. Damaged Items During Shipping
If you receive an item that is damaged during transit, please contact us within 5 days of delivery with clear photos of the damage, as well as your order number.
We will guide you through the process of returning the damaged item and issuing a replacement or refund, depending on availability and your preference.
10. Contact Us
If you have any questions or concerns regarding the delivery of your order, or if you need assistance tracking your package, please don't hesitate to reach out to our customer support team.